Southborough residents had plenty of ire for National Grid during the last two power outages, but that didn’t translate into attendance at a public hearing on the utility last night at Trottier. Only a handful of residents turned out to hear National Grid talk about their storm response.
The hearing was part of an ongoing investigation into National Grid and NStar preparation and response to Tropical Storm Irene and the October Nor’easter. The investigation is being conducted by the state Department of Public Utilities.
Only two residents spoke at the hearing, and both expressed concern about how National Grid will handle the winter storm season to come.
“I don’t know how to convey my anger at this whole situation,” resident Louise Barron said. “We’re not even in throws of winter yet. What’s going to happen to us then?
“I think this is more than inexcusable, this is disgusting,” she told state and local officials gathered at the hearing. “I think we’ve had enough of National Grid.”
Selectman Bill Boland and Southborough Emergency Management Director Neal Aspesi also spoke at the hearing, focusing most of their criticism on the lack of communication from National Grid.
“When you see for two days that the situation in your town is still being assessed, and that the total restoration for your town is four days out…it gets people angry,” Boland said. “You need to do a better job of getting information out to customers.”
You can read a more detailed recap of the hearing – including what National Grid president Marcy Reed had to say – in this article by the Metrowest Daily News.
Are you surprised to learn the hearing was so poorly attended? Why do you think that was? Are you still angry with National Grid? Do you think they need to make changes to their response and preparation plans? Share your thoughts in the comments.